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TECHNICAL SUPPORT
We aim to give unrivalled free technical support while you are developing your prototype.
USA & Canada
Phone: 011-44-1845-518187(EST: 4.00am - 12.00pm, PST: 1.00am - 9.00am)
Fax: (206) 2020-402
E-mail: Click here
UK and rest of world
Phone: +44 1845 518187 (or +44 1845 527437) (UK time: 8.00am - 10.00pm)
Fax: +44 1845 527437 (or +44 845 638 2302)
E-mail: Click here
Vous pouvez écrire en français.
Potete scrivere in italiano.
Usted puede escribir en español. |
Full Technical Manuals are on-line
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"I am very pleased with the support I've received. I am happily surprised by your promptness and thoughtfulness about your customers."
---to quote one USA customer |
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WARRANTY AND REPAIRS
FREE WARRANTY
You should make a warranty claim within 12 months of invoice date. If any item bought from us becomes defective because of component or manufacturing defects within that period it will be replaced or repaired (at our option) without charge.
NEW FOR OLD EXCHANGE
After expiry of the warranty, for product we manufactured,
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if you have accidentally damaged it or
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it fails in service
we will exchange it for an identical new item at half the current list price for a single item (plus return carriage and taxes) provided it is still in production. Note that we will not investigate or repair the returned unit and that batteries, or items containing batteries, are outside this arrangement.
OTHER NOTES
If you need failure analysis and a written report we can quote a price for the work. This does not include repair of the faulty unit.
If any returned item is found to be working it will be fully tested and sent back without charge. |
WHERE TO SEND IT
Send boards for warranty repair or replacement or new for old exchange to either of these addresses:
Returned Goods
Triangle Digital Support,
Suite #1630, 14781 Memorial Drive, Houston, TX 77079, USA
Returned Goods
Triangle Digital Support Ltd
64A Market Place
THIRSK
YO7 1LW, UK
If returning goods from outside the European Union declare the items for customs purposes as 'defective UK made goods returned for repair or replacement'. |
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